We offer services on a no win, no fee basis. This means that a standard recovery fee would apply only upon a successful recovery and there are no out of pocket costs. This can be discussed with one of our friendly team members.
NO WIN, NO FEE.
National Motor Claims provides Australia’s top Not At Fault Claim service.
We know that being involved in a car accident can be a very stressful experience. We also understand that you shouldn’t be at a loss for an accident caused by another driver’s mistake.
All the costs for a Not At Fault Car Accident Claim are claimed from the At Fault Driver. This means there is No Cost to you for using our service, provided that you were Not At Fault.


Submitting your Not At Fault Claim through National Motor Claims means you don’t pay an excess with your insurer.
When you use our Not At Fault Claim service, there is no record on your Insurance Policy and your Premium does not get affected.

We’ll get you back on the road with our Not At Fault Car Hire ASAP and take care of all your towing needs.

If you’ve had a Not At Fault Car Accident Without Insurance, we will represent you regardless of your insurance coverage.
We know what it’s like to be at a loss after an accident, particularly when you were not at fault.
The costs don’t just stop at the damages to your vehicle, our independent assessors work to make sure you are getting the full potential value that you are entitled to.
We use our own independent assessors and repairers to identify the total damages to your motor vehicle.
If you couldn’t get to work due to the At Fault Driver’s mistake, we’ll ensure to claim loss of income from the at fault driver’s insurer.
If you had to take alternate methods of transport because your car was off the road, all of these costs will be added to the Not At Fault Claim.
Any other costs as a result of the accident, such as damage to personal property or damage to tools that were in the vehicle at the time.

When submitting a Not At Fault Claim, your level of insurance coverage does not matter.
Although our Not At Fault Claim service helps uninsured drivers in sticky situations, a lot of our clients DO have insurance. As long as the accident was not your fault, you have every right to claim the damages to your car from the At Fault Party, whether you have insurance or not.
You also don’t need to submit a Not At Fault Insurance Claim through your Insurance Company, saving your excess and premium. We get our clients with insurance a better value out of the Not At Fault Claim, hence why they decide to use our service instead of going through their insurer.
Whether you have Comprehensive Car Insurance or you’re an Uninsured Driver, our Not At Fault Claims specialists have got you covered.
We review all details of your motor vehicle claim to identify who is at fault and assess your entitlements to a hire car and any further claimable costs.
We will liaise with the at fault party and their insurer to obtain a formal admission of liability for the car accident.
We will get you back on the road by providing you with a Not At Fault Hire Car at no cost to you.
We will appoint an Independent Assessor to assess your vehicle and determine whether your vehicle is repairable or a total loss.
Based on the professional opinion of our independent assessor, we will work with you and the repairer to negotiate a satisfactory settlement amount.
We will make the Claim against the At Fault Party to settle the full extent of costs. You will be updated on a step by step basis to keep you informed throughout the entire process.

We Help Australians Every Day with their Not At Fault Car Accidents and Not At Fault Claims.
We are committed to providing an exceptional standard of customer service, and will be more than happy to provide you with all the information you require to start the process of putting this unfortunate incident behind you.
If you’re ready to start your Not At Fault Claim, please Contact Us via any of our contact details available throughout the website. Our Claims Specialists are always by the phone and our email is always monitored. Our valued clients know that they can contact us at any given time, we will be right there ready to help.
National Motor Claims is here to continue to help Australians with their Not At Fault Claims every day, any time.
My car was hit and damaged by someone, while I was trying to get it fixed by the other party member. But, the other party was being rude to me when I was not at fault. It had been a month, I couldn’t get my car fixed. Then I searched online and found National Motors Claims, I informed them the mishaps. Within a week the other party came to me and offered to fix my car. I would like to thank National Motor Claims for their continued assistance.
“I had a great experience with the team at National national auto claim . They walked me through the entire insurance process and kept me updated every step of the way. The repairs were top-tier, and my car looked brand new when they drop of my car at my door .They even went the extra mile by detailing the inside. Highly recommend them for their professionalism and fast turnaround!”
National motor claims helped me with a not at fault incident. Everything happened fast and was stress free for me. I received regular updates from the girls in the office and found everyone very pleasant. They helped with a hire car that was delivered, all questions were answered and honestly was so easy. My car has been fixed and returned with no issues. I would highly recommend to everyone
Very good people to deal with, dropped off a load car at my house, vehicle repaired correctly and cleaned. Highly recommended.
Absolutely the best at dealing with a “not at fault” accident. I was hit from behind and they sorted everything for me with no out of pocket cost. Definitely the best choice for the job should you need it. The staff are amazing and helpful. They also provide you with a loan car until your car is fixed. They also do door to door services as well which is convenient for a single mom like me.
Thank you National Motor claims for your amazing service 👏
The national claims team were so very helpful, extremely professional patient and Friendly.
I would highly recommend them to anyone needing assistance. As it’s a mind field to negotiate on your own.
I was extremely grateful for all their help.
Semi was very helpful, the experience at national motor claims was second to none. I would reccomend everyone that’s been involved in a “not at fault” accident to go to them !!! absolutely amazing
We found the team at National Motor Claims be very respectful and helpful at every step of the way from when we contacted them to when we had our car back. We were kept in the loop at every stage of the process, very rsponsive to emails and phone calls. I will have no issue recommending them to anyone. We also shared our personal experienced to friends and family. The process was so smooth and easy to deal with everyone invloved. Service 10/10, experience 10/10, keep up your great work. Thank you!
From the first phone call, the team at National Motor Claims were extremely supportive. They walked me through each step of the claims process and were always available to answer my questions. I appreciated how transparent and organised they were. My claim was processed faster than I expected and with zero confusion. They turned a stressful situation into a smooth and manageable one. Highly recommend their service.
If you’re not at fault, you don’t need to pay a cent out of your own pocket.
* Ts & Cs apply.
* Ts & Cs apply.