We Can Help You With Your Not At Fault Claim

You pay nothing out of pocket with our Not At Fault Claims service. We claim all the associated costs from the At Fault Party.


Stress Free Not At Fault Claims in Australia

National Motor Claims provides Australia’s top Not At Fault Claim service.

We know that being involved in a car accident can be a very stressful experience. We also understand that you shouldn’t be at a loss for an accident caused by another driver’s mistake.

All the costs for a Not At Fault Car Accident Claim are claimed from the At Fault Driver. This means there is No Cost to you for using our service, provided that you were Not At Fault.

family in car happy with not at fault claim
Dont Pay Excess Insurance

Don't Pay Excess

Submitting your Not At Fault Claim through National Motor Claims means you don’t pay an excess with your insurer.

Insurance Premium Unaffected

Insurance Premium Unaffected

When you use our Not At Fault Claim service, there is no record on your Insurance Policy and your Premium does not get affected.

Hire Car and Towing Included

Hire Car & Towing Included

We’ll get you back on the road with our Not At Fault Car Hire ASAP and take care of all your towing needs.

Insured or Uninsured

Insured or Uninsured

If you’ve had a Not At Fault Car Accident Without Insurance, we will represent you regardless of your insurance coverage.

Better Valuation Of All Costs For Your Not At Fault Claim

We know what it’s like to be at a loss after an accident, particularly when you were not at fault.

The costs don’t just stop at the damages to your vehicle, our independent assessors work to make sure you are getting the full potential value that you are entitled to.

Motor Vehicle Damage

We use our own independent assessors and repairers to identify the total damages to your motor vehicle.

Loss Of Income

If you couldn’t get to work due to the At Fault Driver’s mistake, we’ll ensure to claim loss of income from the at fault driver’s insurer.

Transport Costs

If you had to take alternate methods of transport because your car was off the road, all of these costs will be added to the Not At Fault Claim.

Incurred Costs

Any other costs as a result of the accident, such as damage to personal property or damage to tools that were in the vehicle at the time. 

man smiling in car happy with not at fault claim

Not At Fault Claims Regardless Of Insurance Coverage

When submitting a Not At Fault Claim, your level of insurance coverage does not matter.

Although our Not At Fault Claim service helps uninsured drivers in sticky situations, a lot of our clients DO have insurance. As long as the accident was not your fault, you have every right to claim the damages to your car from the At Fault Party, whether you have insurance or not.

You also don’t need to submit a Not At Fault Insurance Claim through your Insurance Company, saving your excess and premium. We get our clients with insurance a better value out of the Not At Fault Claim, hence why they decide to use our service instead of going through their insurer.

Whether you have Comprehensive Car Insurance or you’re an Uninsured Driver, our Not At Fault Claims specialists have got you covered.

How Does The Not At Fault Claims Process Work?

1. Accident Details

We review all details of your motor vehicle claim to identify who is at fault and assess your entitlements to a hire car and any further claimable costs.

2. Liability Acceptance

We will liaise with the at fault party and their insurer to obtain a formal admission of liability for the car accident.

3. Not At Fault Hire Car

We will get you back on the road by providing you with a Not At Fault Hire Car at no cost to you. 

4. Independent Assessment

We will appoint an Independent Assessor to assess your vehicle and determine whether your vehicle is repairable or a total loss.

5. Valuation Of Damages

Based on the professional opinion of our independent assessor, we will work with you and the repairer to negotiate a satisfactory settlement amount.

6. Settlement Of Claim

We will make the Claim against the At Fault Party to settle the full extent of costs. You will be updated on a step by step basis to keep you informed throughout the entire process. 

We're Here To Help You With Your Not At Fault Claim

We Help Australians Every Day with their Not At Fault Car Accidents and Not At Fault Claims.

We are committed to providing an exceptional standard of customer service, and will be more than happy to provide you with all the information you require to start the process of putting this unfortunate incident behind you.

If you’re ready to start your Not At Fault Claim, please Contact Us via any of our contact details available throughout the website. Our Claims Specialists are always by the phone and our email is always monitored. Our valued clients know that they can contact us at any given time, we will be right there ready to help.

National Motor Claims is here to continue to help Australians with their Not At Fault Claims every day, any time.


If you're not at fault, you don't need to pay a cent out of your own pocket.

* Ts & Cs apply.

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